Ff13 Privacy Policy — How We Protect Your Data
Your privacy is ff13's priority. This policy clearly explains what information we collect, why it is collected, how it is protected, and your rights as a Malaysian user to control your personal data.
Effective Date: 1 January 2026
1. Information We Collect
Ff13 collects several categories of information to keep the platform running securely and to deliver the best experience to Malaysian users. The types of information we may collect include:
Account Information
When you register, we collect your full name, username, password (in hashed form), email address, phone number, and date of birth for age verification purposes. This information is required to create and manage your account.
Device & Browser Information
When you use the ff13 platform, we automatically receive technical information including device type, operating system, browser type and version, IP address, time zone, and language settings. This information is used to troubleshoot technical issues and ensure the platform functions correctly across all devices.
Local Payment Information
For transactions in Malaysian Ringgit (RM), we collect the payment details necessary to process deposits and withdrawals via FPX, Touch 'n Go eWallet, and local internet banking. ff13 does not store your full card number or banking password — all transactions are processed through approved, secure payment channels.
Usage Data & Cookies
We collect data on how you interact with the platform — pages visited, games played, session duration, and actions taken. This data is gathered through session cookies, internal analytics cookies, and activity logs, and is used solely to improve platform performance and the overall user experience.
2. Why We Use This Information
Ff13 uses collected information solely for legitimate purposes directly related to platform operations. The primary purposes for data use include:
- Account management: Creating, verifying, and securely maintaining user accounts.
- Transaction processing: Processing deposits, withdrawals, and winnings in Malaysian Ringgit (RM) accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Customer support: Responding to enquiries, resolving technical issues, and providing assistance to users.
- Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia, including identity verification requirements.
- Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve platform features and overall performance.
- Communications: Sending important notifications relating to your account, policy changes, or transaction details. ff13 does not send marketing communications without your explicit consent.
Ff13 does not use user data for any purpose not stated in this policy without first obtaining your consent.
3. Cookies & Session Tracking
The ff13 platform uses cookies — small text files stored in your browser — to ensure the platform's core functions run smoothly. The types of cookies used:
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your language settings and display preferences so you don't need to reconfigure them each time you visit the platform.
- Security cookies: Helping detect unauthorised login attempts and protecting your account from security threats.
- Internal analytics cookies: Collecting aggregated usage data for platform improvement purposes. This data is not linked to individual user identities.
You can configure your web browser to reject or delete cookies. However, disabling session cookies may affect the login functionality and your overall experience on the platform. For guidance on adjusting your cookie settings, refer to your browser's documentation.
4. Data Security & Third-Party Sharing
Data Security Measures
Ff13 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL encryption for all data transmitted between your browser and ff13's servers.
- Passwords are stored as one-way hashes that cannot be decrypted.
- Strict internal access controls — only staff with specific authorisation may access user data.
- Continuous monitoring to detect suspicious activity or intrusion attempts.
Third-Party Sharing
Ff13 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment service providers: Required transaction information is shared with approved payment processors (such as FPX and Touch 'n Go) solely for the purpose of processing your financial transactions in RM.
- Legal requirements: Where required by a court order, legal directive, or a Malaysian authority with valid jurisdiction.
- Fraud prevention: In circumstances where disclosure is necessary to detect, prevent, or address fraud or serious security threats.
All third-party service providers working with ff13 are required to meet data security standards equal to or higher than those we uphold.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as an ff13 User
As a registered ff13 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about your account. Requests can be submitted by emailing our support team.
- Right to Rectification: If you find any inaccurate or outdated information in your account, you can update it yourself via account settings, or reach out to our support team for assistance.
- Right to Erasure: You may request account closure and deletion of your personal data. ff13 will process such requests within a reasonable timeframe, subject to any applicable legal record-keeping obligations.
- Right to Object to Processing: You may object to the processing of your data for specific purposes by contacting our support team in writing.
Changes to This Privacy Policy
Ff13 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. The latest version will always be available on this page with an updated effective date. We encourage users to check this page periodically.
How to Contact Us
If you have any enquiries or concerns, or wish to exercise your privacy rights regarding data that ff13 holds, please contact our support team:
Email: [email protected]
We aim to respond to all privacy enquiries within 5 business days.
Still Have Questions About Your Data Privacy?
The ff13 support team is ready to help with any enquiries related to privacy, account security, or using the platform safely. Contact us or visit the FAQ section.